© Copyright Robert Vasvari, 1993-2014.
Problem Report Submission Guidelines
Please read the following very carefully. These are
simple instructions which will make it a lot easier to find and fix a
problem in RBrowser. There are hundreds of various UNIX versions out
there, it is impossible to test all combinations. Errors problems will
occur in some situations. Please follow these guidelines, so together
we can fix the problems and make RBrowser a better tool for everybody!
The support email address is
Make sure you use the latest version of RBrowser. Please check the Downloads page and compare the version to the version string in the Info Panel in your copy of RBrowser. The problem you are about to report may have been fixed already.
Please read Trouble-Shooting
and Release Notes before you submit a
report. There are many problems discussed in those pages. Your problem
might already be covered in there. Also, if your question is about how
to do a certain operation, it is possible RBrowser can do it and it is
covered in the Documentation (under the Help Menu).
If the problem happens with a site you have previously
connected to ALWAYS try a clean connect first:
Logging Remote Problems: Most errors people report have to do with RBrowser not being able to connect to a particular server. If you have any problem connecting or on a running site, be sure to turn on the Transcript (Tools/Show Transcript menu). The drawer on the remote window will open up showing all traffic to and from the remote site. If it looks like the problem persists, simply copy the text from the drawer and mail it to email@example.com. For these problems there is a Global Preference called "Show debug log". A verbose transcript will be written into the console log. This can be viewed by starting up the Console App (in /Applications/Utilities folder). This option is global, so it will apply to all connections. BE SURE TO TURN THIS OFF WHEN THE PROBLEM IS SOLVED as this option uses a lot of system resources.
Logging Crashes: The Console app (described
above) provides two preference choices to keep a crash log for
applications. make sure to turn those on! If RBrowser crashes please do
Trouble connecting to a remote host? Are any of the
file operations failing? Here are the questions we will ask
you, so you might as well answer them right away: